Shipping Policy

Orders are processed after required payment or COD validation, stock confirmation and address checks. Orders containing different products or fulfilment locations may arrive in separate packages without changing the total quantity ordered.

Orders placed on holidays, during promotions or during exceptional demand may take longer to prepare. We will use the registered contact details for important order updates.

• Any shipping, COD or other order-level charge is displayed in the cart or checkout before confirmation.
• Free-delivery eligibility may depend on order value, product, pincode, payment method or the promotion active at checkout.
• Prepaid, COD and partial-payment options are shown only where allowed by the applicable cart and product payment rules.

When tracking information is available, it may be shared through the website, account order history, SMS, email or the delivery partner. You can also use the Track Order page.

Delivery estimates are not guaranteed appointment times. Weather, public restrictions, remote-area connectivity, carrier disruptions and incorrect or incomplete addresses may cause delay.

• Provide a complete address, landmark where useful, serviceable pincode and reachable mobile number.
• Address changes should be requested immediately through support and cannot be guaranteed after processing or dispatch.
• If delivery fails because the recipient is unavailable, contact details are incorrect or access is restricted, the carrier may reattempt, return the parcel or apply the process available for that shipment.
• Do not accept a visibly opened or severely damaged parcel without noting the condition with the carrier where possible; contact us promptly with evidence.

Send the order number and registered contact details through Contact Us. Never share an OTP unless you independently initiated and verified a legitimate delivery action that requires it.